Category Archives: Customer Stories

Customer Appreciates Detailed Vehicle Inspection Report from Simard Automotive

Customer Appreciates Detailed Vehicle Inspection Report from Simard Automotive

Joanny needed quite a bit of work done on her car. She knew there were several problems and some maintenance was likely overdue, as well. Joanny looked around and decided to bring her vehicle to the Fairbanks auto repair specialists at Simard Automotive. According to her recent online review, she was glad to have made that decision. "We are so satisfied with the professional service that we received that we will definitely stay and highly recommend these mechanics," Joanny writes. "The customer service was exceptional." Because Joanny didn't know exactly everything that was wrong with the vehicle, she had Simard Automotive run diagnostic tests and perform a thorough inspection. Our automotive technicians looked everything over carefully and produced a detailed inspection report. Some is ... read more

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Customer Stories

Customer Praises A++ Communication at Simard Automotive

Customer Praises A++ Communication at Simard Automotive

Jacqueline has an older car that has been through a lot. That's pretty common here in Alaska. It has been worked on quite a bit over the years and has kind of been "pieced together" as repairs have been needed. Yet, it's been a dependable vehicle for her. Unfortunately, it broke down recently and Jacqueline knew she had to turn to some local automotive experts to get the job done right. "A friend of mine recommended Simard and I have nothing but good things to say about them," Jacqueline says in her recent Google review. "They were prompt, courteous, helpful and above and beyond when it came to getting my car back on the road within my budget. It runs even better than it did before it broke down now and I am so grateful." Needless to say, there were quite a few issues with the car that were uncovered once the Simard Automotive technicians performed ... read more

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Customer Stories

Jeep Owner Turns to Simard Automotive for Vehicle Inspection and Repairs

Jeep Owner Turns to Simard Automotive for Vehicle Inspection and Repairs

Aloria was getting ready to move with her family's military change of station away from Fairbanks. However, she knew her Jeep was not fit to travel just yet. That's why she turned to the auto repair specialists at Simard Automotive's Airport shop on Aeronca Avenue to get it all fixed up and ready to ship. "Justin at the Airport location has had my full trust through this entire journey of getting my Jeep repaired," Aloria writes in her recent Google review. "He dealt with my warranty company on numerous occasions to make sure I was getting what I deserved from them." The first thing we did once the Jeep was in the Simard Automotive shop was to perform a thorough ... read more

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Customer Stories

First-Time Simard Automotive Customer Shares Her Feedback

First-Time Simard Automotive Customer Shares Her Feedback

Rebecca knew something was wrong with her car's cooling system. It was running hot and she also noticed a radiator coolant leak. Rebecca is a careful consumer, so she took the time to do her research online about auto repair shops in the Fairbanks area. After reading a lot of reviews, she decided to take her car to Simard Automotive for an inspection and repair recommendations. "I chose Simard because it had the best reviews locally, and I can firmly say the reviews don't lie!" Rebecca says. "Everyone was kind, courteous, and they got my car in the same day and out the next." After the Simard Automotive team of auto technicians took the time to inspect the vehicle, they produced a detailed 30-point inspection report that we were able to share with Rebecca. They identified the source ... read more

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Customer Stories

Classic Chevy Owner Gets Repairs Done at Simard Automotive Before 3,500-Mile Drive

Classic Chevy Owner Gets Repairs Done at Simard Automotive Before 3,500-Mile Drive

A Google reviewer by the initials of A.H. recently shared his feedback about his service experience at Simard Automotive in Fairbanks, Alaska. He needed a professional mechanic to completely go over his classic 1966 Chevrolet Carry All (what would now be called a Suburban) before taking it on a long drive back down to California.  "Based on recommendations from local friends and a mechanic at another shop, I brought in my Chevy Carry All to get an inspection and tune up," A.H. writes in his Google review. "I was not disappointed. They did a great job going over my vehicle. They found issues we knew about and several we had overlooked." When you need a thorough vehicle inspection in Fairbanks, look no further than Simard Automotive. We do many vehicle inspections, whether it's for DMV pre-registration, used car purchases or ... read more

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Customer Stories

VW Owner Knows She Can Depend on Simard Automotive

VW Owner Knows She Can Depend on Simard Automotive

Patty owns a Volkswagen and has been frustrated with other auto repair shops in Fairbanks who have less experience in dealing with German and other European cars. When she found Simard Automotive, she was relieved to know there was someone in town who could handle the maintenance and repair needs of her beloved VW. Recently, Patty was having automotive problems and she brought it to Simard Automotive for an inspection and repairs. Some vehicle issues are simpler to diagnose than others. In her case, our technicians had to dig a little deeper to find out exactly what was wrong. Thankfully, our team is extremely skilled and knowledgeable, which allowed them to figure out the problem and get it promptly repaired. "Simard figured out a problem that was not immediately ... read more

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Customer Stories

Customer Gets 30-Point Vehicle Inspection at Simard Automotive

Customer Gets 30-Point Vehicle Inspection at Simard Automotive

Martha recently brought her car into Simard Automotive for some minor maintenance services and a 30-point vehicle inspection. She was so pleased with the experience that she shared her feedback in an online review. "I appreciate the prompt service and thorough check-up on my car," Martha writes. "I also appreciate a written report with the results of the 30-point inspection." With this service, the technicians at Simard Automotive look over key systems in the vehicle from bumper to bumper and then provide the customer with a detailed report of all the findings. Our goal is to educate and inform our customers so they can know exactly what shape their car is in and what work might recommended. Some repairs may be more urgent while other issues just need to be noted. Ultimately, the inspection ... read more

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Customer Stories

Fairbanks Customer Always Satisfied with Service at Simard Automotive

Fairbanks Customer Always Satisfied with Service at Simard Automotive

William has been to Simard Automotive many times in recent years. He knows he can trust this local auto repair shop with all types of maintenance and repairs for any vehicle he owns. Recently, William was nice enough to share his feedback about us in a Google review. "Have taken three different vehicles here for everything from installing a winterization kit to 15,000-mile services to oil changes," William writes. "I've been satisfied with the work every time." William feel confident when he takes his vehicles to Simard Automotive because we offer honest service and quality repairs. Whether he needs routine maintenance services, more significant automotive repairs or custom auto work, our team is always there to help with genuine advice and timely communication. It's very important that our ... read more

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Customer Stories

Local Customer Appreciates Caring and Thoughtful Service at Simard Automotive

Local Customer Appreciates Caring and Thoughtful Service at Simard Automotive

Dani recently visited Simard Automotive in Fairbanks, AK for the second time. She was so pleased with her first service experience, that she came back to our shop for help with putting new tires on her vehicle. "I recently went to Simard Automotive for an oil change and was thrilled with the experience," Dani writes in her recent Google review. "Well, this week I needed tires put on my vehicle and again the crew here went above and beyond to help me out of a very tight situation. They offered me a ride to work and even though I declined, they brought my car to me when it was finished." At Simard Automotive, we always aim to please. We understand our customers have busy schedules and getting car repairs completed is rarely a convenient experience. We do our best to eliminate the stress and help out our customers ... read more

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Customer Stories

Simard Automotive Customer Learns the Importance of Preventative Maintenance

Simard Automotive Customer Learns the Importance of Preventative Maintenance

We recently featured a story about our friend and longtime Simard Automotive customer, Wallace. He had come in to get a new car battery installed. Recently, he was back in our shop to get some maintenance perform. Wallace had made the mistake of letting some of his standard preventative maintenance services lapse, so he brought his car in to get all the work done at once. "The Simard Automotive team worked together to fix my car problems," Wallace says. "There were numerous issues—all related to past-due maintenance on my 2004 model-year car. I finally decided to get all of the work done." One of the issues Wallace was dealing with was the fact that his check engine light would come on intermittently. He wanted tha ... read more

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Customer Stories
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