Category Archives: Customer Stories

Local Customer Appreciates Caring and Thoughtful Service at Simard Automotive

Local Customer Appreciates Caring and Thoughtful Service at Simard Automotive

Dani recently visited Simard Automotive in Fairbanks, AK for the second time. She was so pleased with her first service experience, that she came back to our shop for help with putting new tires on her vehicle. "I recently went to Simard Automotive for an oil change and was thrilled with the experience," Dani writes in her recent Google review. "Well, this week I needed tires put on my vehicle and again the crew here went above and beyond to help me out of a very tight situation. They offered me a ride to work and even though I declined, they brought my car to me when it was finished." At Simard Automotive, we always aim to please. We understand our customers have busy schedules and getting car repairs completed is rarely a convenient experience. We do our best to eliminate the stress and help out our customers ... read more

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Customer Stories

Simard Automotive Customer Learns the Importance of Preventative Maintenance

Simard Automotive Customer Learns the Importance of Preventative Maintenance

We recently featured a story about our friend and longtime Simard Automotive customer, Wallace. He had come in to get a new car battery installed. Recently, he was back in our shop to get some maintenance perform. Wallace had made the mistake of letting some of his standard preventative maintenance services lapse, so he brought his car in to get all the work done at once. "The Simard Automotive team worked together to fix my car problems," Wallace says. "There were numerous issues—all related to past-due maintenance on my 2004 model-year car. I finally decided to get all of the work done." One of the issues Wallace was dealing with was the fact that his check engine light would come on intermittently. He wanted tha ... read more

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Customer Stories

Fairbanks Couple Appreciates NAPA Warranty at Simard Automotive

Fairbanks Couple Appreciates NAPA Warranty at Simard Automotive

Michelle and Bill are longtime customers of Simard Automotive. They own a Honda CRV and have had a recurring problem with a gas tank sensor. However, they know they can always count on the team at Simard Automotive for timely repairs, friendly service and honest automotive advice. Their recent review says it all. "Once again, we trusted Simard to help us and they exceeded expectations," say Michelle and Bill. "Honda CRVs have a consistent problem with a sensor in the gas tank. They warrantied their work and did not charge us for the new parts and labor." Since the original repairs performed at Simard Automotive were covered by the NAPA AutoCare Peace of Mind Warranty, we took care of the gas tank sensor issue for Michelle and Bill. Sometimes co ... read more

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Customer Stories

Simard Automotive Goes Above and Beyond for One Local Air Force Veteran

Simard Automotive Goes Above and Beyond for One Local Air Force Veteran

Ted is a retired U.S. Air Force veteran living in the Fairbanks, AK area. Recently, he was having problems with the heater in his Jeep Wrangler. This is not a good things in the middle of a cold Alaskan winter. He trusted the automotive experts at Simard Automotive to help with his heating/AC repairs. "My hats off to Simard Automotive for the utmost professionalism when it comes to auto care and repair," Ted says. "These guys did a top notch job restoring heat to my Jeep Wrangler when the temperatures dipped below 40." After Ted picked up his car, he began experiencing problems with the auto start feature on the ignition. He called Simard Automotive to let us know of the complication. Sometimes working on one electronic feature such as the heater/air conditione ... read more

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Customer Stories

Repeat Customer Gets Car Battery Replaced at Simard Automotive

Repeat Customer Gets Car Battery Replaced at Simard Automotive

Wallace is a longtime customer of Simard Automotive. He knows he can always trust the Fairbanks auto repair shop when he needs repairs or vehicle maintenance. Not long ago, we told you about his experience with a repair to his car's heater. Recently, Wallace revisited Simard Automotive after his battery died. "I recently discovered that my car battery had died and needed replacement," Wallace says. "After getting a jump-start, I dropped off my car at Simard Automotive for the work. From the looks of their parking lot, it appeared they already had plenty of business. But somehow they managed to squeeze me into their schedule for an appointment." Though we get walk-in customers all the time at Simard Automotive, it's never a bad idea to call ahead to schedule a ... read more

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Customer Stories

BMW Owner Turns to Simard Automotive for Expert Repairs

BMW Owner Turns to Simard Automotive for Expert Repairs

As a BMW owner, Roger was a little unsure about trusting a local Fairbanks shop with his import car repairs. However, he needed some work done and had heard good things about Simard Automotive. He put his trust in our team and was very happy with the results. Roger recently shared his feedback in a Google review. "Amazing work and got me in fast," Roger writes. "Worked on my 2010 BMW 335i xdrive. Also super friendly and they walk you through all of what they do. They also ask before they do anything which is super thoughtful." Brad brings up some good points there. At Simard Automotive, we don't proceed with any significant repairs before receiving authorization from the customer. It's important that we take the time to answer questions and explain our repair recommendations th ... read more

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Customer Stories

Soldier Gets Help from Simard Automotive During Change of Station

Soldier Gets Help from Simard Automotive During Change of Station

Gregory is a proud military man who recently received his permanent change of station orders from the U.S. Army. He was stationed at Fort Wainwright and was being relocated to Fort Polk in Louisiana. Obviously, that's a big move that brought with it a lot of stress. One issue Gregory ran into was shipping his personal vehicle across the country. He turned to Simard Automotive in Fairbanks, AK for help in his time of need. "Simard helped me when shipping my vehicle out of Fairbanks," Gregory says in his recent online review. "As a soldier, a permanent change of station can be a very stressful and uncertain process. As often happens, the Vehicle Processing Center discovered issues with my vehicle that held it up from being shipped." Gregory brought his vehicle into Simard Automotive for further inspection ... read more

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Customer Stories

Customer Gets Overheating Issues Resolved at Simard Automotive

Customer Gets Overheating Issues Resolved at Simard Automotive

Kathleen was getting very frustrated. Her car was overheating every once in awhile and it seemed to happen randomly. She took it to many different auto repair shops—from small shops to major car dealerships over the past three years. Repairs were made, but nothing seemed to permanently fix the issue. The car kept overheating from time to time and she didn't know what to do. Finally, she called Simard Automotive in Fairbanks, AK. "This place is amazing," Kathleen writes in her recent online review. "I took it in to Simard Automotive and Brad took a look at it for me. He was able to tell me exactly what was wrong with it, the amount of time it would take to fix, and the cost."Brad Davids has been one of Simard Automotive's ... read more

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Customer Stories

Fairbanks Car Owner Grateful for Honest Service at Simard Automotive

Fairbanks Car Owner Grateful for Honest Service at Simard Automotive

Jacob was in need of automotive repairs. He hadn't been to Simard Automotive before, but after he did some research, he decided to give one of our Fairbanks shops a try. Jacob was glad he made this decision, as you can tell in his recent online review. "These guys are great," Jacob writes. They worked with me on scheduling my appointment and treated me very good." You always have an option to book an appointment at Simard Automotive. Of course, you are welcome to come by either of our shops at any time, but it's hard to know how busy our technicians will be on any given day. It's never a bad idea to call ahead. We can slot you in with a set day and time, so we'll know to expect you and you won't have to wait. You can also schedule appointments using this convenient online b ... read more

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Customer Stories

Fairbanks Customer Turns to Simard Automotive for Car Heater Repairs

Fairbanks Customer Turns to Simard Automotive for Car Heater Repairs

The heater in Wallace's car was malfunctioning and he needed repairs as soon as possible. He also knew that he was due for some other maintenance services and minor repairs. After doing his research on Fairbanks area automotive shops, Wallace decided to trust his car with the team at Simard Automotive"I had an urgent need for my car heater to be repaired. Also, an oil change was due," Wallace writes in his recent online review. "Those issues were given prompt attention. There were also lower-priority matters, such as a rattling noise coming from the exhaust, a power steering leak, front brake repair and more work regarding enhancing the car heater for maximum output." After talking with Wallace and spending time inspecting his vehicle, the Service Advisors at Simard Automotive understood he was not in a position to take care of all the necessary re ... read more

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Customer Stories
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