Category Archives: Customer Stories

Customer Appreciates Detailed Inspection Report from Simard Automotive

Customer Appreciates Detailed Inspection Report from Simard Automotive

Carolyn was concerned when the wrench icon light came on her car. In most modern vehicles, the wrench light usually means some general maintenance service is due. However, Carolyn wasn't sure why her light came on and she wanted to get to the bottom of it. She brought her car to several auto shops in Fairbanks, but none were able to give her a clear answer. They could turn it off, but it would just keep coming back on. Carolyn wasn't satisfied with the results until she took it to the automotive experts at Simard Automotive! "Very happy that the tech was able to determine why my wrench light would not go off!" Carolyn says. "I really appreciate how thorough the mechanics and techs were in checking everything in my car. And the lady at the front desk letting me know the positives on it... It was in pretty good shape for 120,000 miles!" ... read more

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Customer Stories

Recent Reviews of Simard Automotive's Chevron Shop

Recent Reviews of Simard Automotive's Chevron Shop

Last week, we featured some recent customer reviews from our Airport Shop. This week, we want to focus on our wonderful service team at Simard Automotive's Chevron Shop located at 768 Gaffney Road in Downtown Fairbanks. We're so proud to have two great auto repair shops here to serve more customers throughout the region. Brittney came in to put on snow tires for the winter season. "All of my tires were on within 20 mins," she writes. "Super fast and professional.""Excellent service and friendly staff," adds Jabez."Great customer service," says Sherri. What our customers have to say really matters to the entire team at Simard Automotive. We truly appreciate when a customer takes the time to post a rating and/or write a review about their service experience at one of ou ... read more

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Customer Stories

Recent Reviews of Simard Automotive's Airport Shop

Recent Reviews of Simard Automotive's Airport Shop

Our Airport Shop is located on 5200 Aeronca Avenue in Fairbanks. It's located just a couple blocks away from Fairbanks International Airport. This is the first of our two current Simard Automotive shops in town. We always appreciate when our customers take the time to write reviews. If you've been following our Blog, then you may have seen some of their stories. Today, we'd like to feature a few recent reviews of our Airport Shop. Like many customers this time of year, Hunter came into Simard Automotive to have his vehicle winterized. This is a smart service to have done here in Fairbanks as the cold winter weather comes in and puts some extra stress on your car, truck, SUV or service vehicle fleet.  "Had them winterize my truck and they did an outstanding job,&qu ... read more

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Customer Stories

Longtime Customer Gets Suspension Repairs at Simard Automotive

Longtime Customer Gets Suspension Repairs at Simard Automotive

We've featured reviews from Wallace before. He's a longtime Simard Automotive customer and one of our most loyal supporters. Our staff is always happy to see him visit one of our shops, and we truly appreciate when he takes the time to share one of his detailed and insightful customer reviews. On his most recent visit, Wallace had a number of automotive repairs performed, centering around work on his suspension system. Here is what he had to say about his latest experience: "I recently took my car in for some repair work at Simard Automotive," Wallace writes. "The struts/shocks were replaced on all four wheels, which was the majority of the work done. Also an oil change, power steering flush and brake system flush were all done, along with some other miscellaneous work." Wallace's ... read more

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Customer Stories

Toyota Owner Appreciates Professional and Timely Service at Simard Automotive

Toyota Owner Appreciates Professional and Timely Service at Simard Automotive

This is usually a busy time of year at Alaskan automotive shops as many customers are in the process of getting their vehicles winterized. Fairbanks winters come upon us quickly, so it's smart to take the necessary steps now before the cold weather gets much worse. Cathryn needed repairs done on her Toyota, but was having trouble making an appointment at other local auto shops that were all booked up with winterization customers. It wasn't until she called Simard Automotive that she found someone willing to take a look at her car in a timely manner. "I needed a repair on my Toyota just at the time of year when everyone is getting their cars winterized," Cathryn writes in her recent online review. "I called thr ... read more

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Customer Stories

Local Family Knows They Can Always Count on Simard Automotive

Local Family Knows They Can Always Count on Simard Automotive

Kris recently wrote an online review of Simard Automotive in Fairbanks, Alaska. His family has been coming to our shops for many years, and it was nice of him to share his feedback. "Great service and pleased with the quality of work they do!" Kris writes. "My entire family has been sending our automobiles to Simard for anytime we need a repair!" Kris reflects one of the core customer service principals that drives the entire team at Simard Automotive. Our goal is to create customers for life. To know that multiple generations of Kris' family know they can count on us to provide quality automotive services with a friendly approach is proof positive that we must be doing some things right. We want our customers to know they can always trust our service advisors to provide detailed information and ... read more

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Customer Stories

Customer Appreciates the Core Values of Simard Automotive

Customer Appreciates the Core Values of Simard Automotive

Jeff is a longtime customer of Simard Automotive and he is admittedly a tough critic. After dealing with us and talking with our owner, Michael Simard, several times, he knows he can count on the teams at our two Fairbanks shops for all his automotive needs. Jeff's Yelp review sums up his feelings quite well. "If you are looking for a reputable repair facility, look no further," Jeff says. "I've spoken with the owner at length. Their core values are something himself and his employees live by." With his review, Jeff posted a screenshot from one of our website pages that outlines our core values. These are the values we live and die for! • Integrity—Do the right thing, even when no one is watching. • At ... read more

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Customer Stories

Local Customer Knows She Can Always Count on Simard Automotive

Local Customer Knows She Can Always Count on Simard Automotive

Simard Automotive is a locally owned and operated business led by Mike Simard. He opened his first small auto shop in 1997 and now has two full-service automotive facilities in Fairbanks. We are proud to be part of this great community, and we take our work personally. Mike himself can be found at the shops just about every single day, leading the team and personally helping customers whenever needed. Such was the case when Liz brought her truck in for an inspection. She wasn't sure exactly what the problem was, but she knew that something wasn't right and needed to be looked at by a professional mechanic. "I appreciate that when brought to Mike's attention, he personally took the time to test drive and inspect my truck when requested," Liz says. "I appreciate the extra mile and attention to detail." Liz comes to Simard Automotive whenever she needs rout ... read more

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Customer Stories

The Customer Reviews Are Pouring in for Simard Automotive!

The Customer Reviews Are Pouring in for Simard Automotive!

At Simard Automotive, we love when customers take the time to write reviews and post ratings online. Whether it's through Google, Yelp, Facebook or our own website's Reviews page, we always appreciate the feedback. It helps us to know what customers think—both good and bad—so we can continue to provide the best automotive services possible at our two Fairbanks auto shops. We've been getting a lot of short reviews lately, so we thought we'd share a few recent comments here. "Great job!!" writes Ken. "Kept me informed of the process the entire way. Recommend this shop 100%!""Exceptional customer service and 100% reliable, first-class work," adds Annie. &quo ... read more

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Customer Stories

Longtime Simard Automotive Customer Shares Her Feedback

Longtime Simard Automotive Customer Shares Her Feedback

Evelyn first started coming to Simard Automotive after we purchased the Chevron Shop on Gaffney Road. She has been a loyal customer ever since. Recently, Evelyn came in for some service and was kind enough to post an online review talking about her experience with this shop. "I have been taking my car to Simard since they took over the Chevron," Evelyn writes. "I have never been happier with their service. I take my car there for everything. Their customer service is excellent and I trust them to only give me what I need and what I ask for." At Simard Automotive, we believe in telling people like it is. Whether we have to deliver bad news or good news, we always make sure our customers know exactly what we find and what repairs or maintenance services we recommend at any given time. We don't inten ... read more

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Customer Stories
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