Category Archives: Customer Stories

Customer Gets Emergency Spark Plug and Ignition Coil Replacement at Simard Automotive

Customer Gets Emergency Spark Plug and Ignition Coil Replacement at Simard Automotive

Last fall, Louis was on his way through Fairbanks when he began noticing some strange issues with his truck. He called Simard Automotive and brought his truck into our Airport Shop on Aeronca Avenue. This is what he had to say about his customer service in his wonderful Yelp review: "These guys are great and friendly!" Louis writes. "I was passing through town headed to the lower 48 when my truck had problems. I went to the local NAPA store who checked by engine code, and referred me to these guys."Simard Automotive is a certified NAPA AutoCare Center and qualified parts and repairs are backed by the 36-month, 36,000-mile NAPA AutoCare Peace of Mind Warranty program that ... read more

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Customer Stories

Loyal Customer Knows that Simard Automotive Always Has Her Best Interests at Heart

Loyal Customer Knows that Simard Automotive Always Has Her Best Interests at Heart

Evelyn has been a longtime customer of Simard Automotive. She knows she can trust our team to provide quality service and honest advice. This is what Evelyn had to say in her most recent online review: "I have been using Simard for all my automotive needs for about 3 or 4 years now," Evelyn wrote. "Every person I have had the 'pleasure' of talking with has always made me feel like they had my best interests at heart. When something went wrong, they fixed my car without hesitation and at no cost to me, though their cost was extensive I am sure." Evelyn is referring to our strong warranty program at Simard Automotive. As a certified NAPA AutoCare Center, we offer the NAPA AutoCare Peace of Mind Warranty. All qualifying parts and labor are covered by warranty for up to ... read more

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Customer Stories

Simard Automotive Helps Stranded Family Get Back Home Safely

Simard Automotive Helps Stranded Family Get Back Home Safely

Darrel and his family were in a tough situation. They were visiting Fairbanks for a 3-day weekend, but their car froze overnight and they weren't able to get it started the next morning. They needed to get back home, so they started calling around to every local auto shop they could find online. It wasn't until they contacted Simard Automotive that they started to feel like they might actually make it back home on time. "Wow! What a weekend," says Darrel in his online review of Simard Automotive. "We thought we were prepared for the -40 North, but had no clue. We have two little kids (4 & 6) and were only supposed to be in Fairbanks for a 3-day weekend. After calling every shop online, Maria [one of our great service advisors] understood the urgency to get us back on the road home (she is a Saint)." Maria walked Darrel through everything and help arrange a tow to our sh ... read more

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Customer Stories

Simard Automotive Helps Customer with Warrantied Repairs

Simard Automotive Helps Customer with Warrantied Repairs

Tim recently visited Simard Automotive to get an oil change and a general check up on his car. He understands the importance of preventative maintenance and wanted to make sure his vehicle was in good shape. After initial inspection and some diagnostic testing, our technicians uncovered a handful of minor issues that were worth noting. We let the customer know our findings and our repair recommendations. Fortunately for Tim, several of the repairs were already covered by an existing warranty. "Went in for an oil change and Simard gave us a diagnostic as part of the service," Tim says. "We were able to use our warranty and get our repairs fixed for issues wrong with our vehicle. The customer service was outstanding. The technician took care of calling the warranty and letting us know what was covered." At ... read more

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Customer Stories

Recent Reviews from Simard Automotive Customers

Recent Reviews from Simard Automotive Customers

At Simard Automotive, we truly appreciate it when our customers take the time to post ratings and write reviews on various online sources like Yelp, Facebook and Google. You can also leave a review directly on our website's Reviews page. Hearing what our customers are saying about Simard Automotive is so helpful to our entire service team. Our goal is always to provide the best customer service around. Whether someone has something positive to say or offers a little constructive criticism, we read every single review and we take what people say to heart. It's what keeps pushing us to provide the highest standards of service. We're always look for ne ... read more

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Customer Stories

Customer Appreciates Detailed Vehicle Inspection Report from Simard Automotive

Customer Appreciates Detailed Vehicle Inspection Report from Simard Automotive

Joanny needed quite a bit of work done on her car. She knew there were several problems and some maintenance was likely overdue, as well. Joanny looked around and decided to bring her vehicle to the Fairbanks auto repair specialists at Simard Automotive. According to her recent online review, she was glad to have made that decision. "We are so satisfied with the professional service that we received that we will definitely stay and highly recommend these mechanics," Joanny writes. "The customer service was exceptional." Because Joanny didn't know exactly everything that was wrong with the vehicle, she had Simard Automotive run diagnostic tests and perform a thorough inspection. Our automotive technicians looked everything over carefully and produced a detailed inspection report. Some is ... read more

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Customer Stories

Customer Praises A++ Communication at Simard Automotive

Customer Praises A++ Communication at Simard Automotive

Jacqueline has an older car that has been through a lot. That's pretty common here in Alaska. It has been worked on quite a bit over the years and has kind of been "pieced together" as repairs have been needed. Yet, it's been a dependable vehicle for her. Unfortunately, it broke down recently and Jacqueline knew she had to turn to some local automotive experts to get the job done right. "A friend of mine recommended Simard and I have nothing but good things to say about them," Jacqueline says in her recent Google review. "They were prompt, courteous, helpful and above and beyond when it came to getting my car back on the road within my budget. It runs even better than it did before it broke down now and I am so grateful." Needless to say, there were quite a few issues with the car that were uncovered once the Simard Automotive technicians performed ... read more

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Customer Stories

Jeep Owner Turns to Simard Automotive for Vehicle Inspection and Repairs

Jeep Owner Turns to Simard Automotive for Vehicle Inspection and Repairs

Aloria was getting ready to move with her family's military change of station away from Fairbanks. However, she knew her Jeep was not fit to travel just yet. That's why she turned to the auto repair specialists at Simard Automotive's Airport shop on Aeronca Avenue to get it all fixed up and ready to ship. "Justin at the Airport location has had my full trust through this entire journey of getting my Jeep repaired," Aloria writes in her recent Google review. "He dealt with my warranty company on numerous occasions to make sure I was getting what I deserved from them." The first thing we did once the Jeep was in the Simard Automotive shop was to perform a thorough ... read more

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Customer Stories

First-Time Simard Automotive Customer Shares Her Feedback

First-Time Simard Automotive Customer Shares Her Feedback

Rebecca knew something was wrong with her car's cooling system. It was running hot and she also noticed a radiator coolant leak. Rebecca is a careful consumer, so she took the time to do her research online about auto repair shops in the Fairbanks area. After reading a lot of reviews, she decided to take her car to Simard Automotive for an inspection and repair recommendations. "I chose Simard because it had the best reviews locally, and I can firmly say the reviews don't lie!" Rebecca says. "Everyone was kind, courteous, and they got my car in the same day and out the next." After the Simard Automotive team of auto technicians took the time to inspect the vehicle, they produced a detailed 30-point inspection report that we were able to share with Rebecca. They identified the source ... read more

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Customer Stories

Classic Chevy Owner Gets Repairs Done at Simard Automotive Before 3,500-Mile Drive

Classic Chevy Owner Gets Repairs Done at Simard Automotive Before 3,500-Mile Drive

A Google reviewer by the initials of A.H. recently shared his feedback about his service experience at Simard Automotive in Fairbanks, Alaska. He needed a professional mechanic to completely go over his classic 1966 Chevrolet Carry All (what would now be called a Suburban) before taking it on a long drive back down to California.  "Based on recommendations from local friends and a mechanic at another shop, I brought in my Chevy Carry All to get an inspection and tune up," A.H. writes in his Google review. "I was not disappointed. They did a great job going over my vehicle. They found issues we knew about and several we had overlooked." When you need a thorough vehicle inspection in Fairbanks, look no further than Simard Automotive. We do many vehicle inspections, whether it's for DMV pre-registration, used car purchases or ... read more

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Customer Stories
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