Category Archives: Customer Stories

First-Time Simard Automotive Customer Shares Her Feedback

First-Time Simard Automotive Customer Shares Her Feedback

Rebecca knew something was wrong with her car's cooling system. It was running hot and she also noticed a radiator coolant leak. Rebecca is a careful consumer, so she took the time to do her research online about auto repair shops in the Fairbanks area. After reading a lot of reviews, she decided to take her car to Simard Automotive for an inspection and repair recommendations. "I chose Simard because it had the best reviews locally, and I can firmly say the reviews don't lie!" Rebecca says. "Everyone was kind, courteous, and they got my car in the same day and out the next." After the Simard Automotive team of auto technicians took the time to inspect the vehicle, they produced a detailed 30-point inspection report that we were able to share with Rebecca. They identified the source ... read more

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Customer Stories

Classic Chevy Owner Gets Repairs Done at Simard Automotive Before 3,500-Mile Drive

Classic Chevy Owner Gets Repairs Done at Simard Automotive Before 3,500-Mile Drive

A Google reviewer by the initials of A.H. recently shared his feedback about his service experience at Simard Automotive in Fairbanks, Alaska. He needed a professional mechanic to completely go over his classic 1966 Chevrolet Carry All (what would now be called a Suburban) before taking it on a long drive back down to California.  "Based on recommendations from local friends and a mechanic at another shop, I brought in my Chevy Carry All to get an inspection and tune up," A.H. writes in his Google review. "I was not disappointed. They did a great job going over my vehicle. They found issues we knew about and several we had overlooked." When you need a thorough vehicle inspection in Fairbanks, look no further than Simard Automotive. We do many vehicle inspections, whether it's for DMV pre-registration, used car purchases or ... read more

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Customer Stories

VW Owner Knows She Can Depend on Simard Automotive

VW Owner Knows She Can Depend on Simard Automotive

Patty owns a Volkswagen and has been frustrated with other auto repair shops in Fairbanks who have less experience in dealing with German and other European cars. When she found Simard Automotive, she was relieved to know there was someone in town who could handle the maintenance and repair needs of her beloved VW. Recently, Patty was having automotive problems and she brought it to Simard Automotive for an inspection and repairs. Some vehicle issues are simpler to diagnose than others. In her case, our technicians had to dig a little deeper to find out exactly what was wrong. Thankfully, our team is extremely skilled and knowledgeable, which allowed them to figure out the problem and get it promptly repaired. "Simard figured out a problem that was not immediately ... read more

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Customer Stories

Customer Gets 30-Point Vehicle Inspection at Simard Automotive

Customer Gets 30-Point Vehicle Inspection at Simard Automotive

Martha recently brought her car into Simard Automotive for some minor maintenance services and a 30-point vehicle inspection. She was so pleased with the experience that she shared her feedback in an online review. "I appreciate the prompt service and thorough check-up on my car," Martha writes. "I also appreciate a written report with the results of the 30-point inspection." With this service, the technicians at Simard Automotive look over key systems in the vehicle from bumper to bumper and then provide the customer with a detailed report of all the findings. Our goal is to educate and inform our customers so they can know exactly what shape their car is in and what work might recommended. Some repairs may be more urgent while other issues just need to be noted. Ultimately, the inspection ... read more

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Customer Stories

Fairbanks Customer Always Satisfied with Service at Simard Automotive

Fairbanks Customer Always Satisfied with Service at Simard Automotive

William has been to Simard Automotive many times in recent years. He knows he can trust this local auto repair shop with all types of maintenance and repairs for any vehicle he owns. Recently, William was nice enough to share his feedback about us in a Google review. "Have taken three different vehicles here for everything from installing a winterization kit to 15,000-mile services to oil changes," William writes. "I've been satisfied with the work every time." William feel confident when he takes his vehicles to Simard Automotive because we offer honest service and quality repairs. Whether he needs routine maintenance services, more significant automotive repairs or custom auto work, our team is always there to help with genuine advice and timely communication. It's very important that our ... read more

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Customer Stories

Local Customer Appreciates Caring and Thoughtful Service at Simard Automotive

Local Customer Appreciates Caring and Thoughtful Service at Simard Automotive

Dani recently visited Simard Automotive in Fairbanks, AK for the second time. She was so pleased with her first service experience, that she came back to our shop for help with putting new tires on her vehicle. "I recently went to Simard Automotive for an oil change and was thrilled with the experience," Dani writes in her recent Google review. "Well, this week I needed tires put on my vehicle and again the crew here went above and beyond to help me out of a very tight situation. They offered me a ride to work and even though I declined, they brought my car to me when it was finished." At Simard Automotive, we always aim to please. We understand our customers have busy schedules and getting car repairs completed is rarely a convenient experience. We do our best to eliminate the stress and help out our customers ... read more

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Customer Stories

Simard Automotive Customer Learns the Importance of Preventative Maintenance

Simard Automotive Customer Learns the Importance of Preventative Maintenance

We recently featured a story about our friend and longtime Simard Automotive customer, Wallace. He had come in to get a new car battery installed. Recently, he was back in our shop to get some maintenance perform. Wallace had made the mistake of letting some of his standard preventative maintenance services lapse, so he brought his car in to get all the work done at once. "The Simard Automotive team worked together to fix my car problems," Wallace says. "There were numerous issues—all related to past-due maintenance on my 2004 model-year car. I finally decided to get all of the work done." One of the issues Wallace was dealing with was the fact that his check engine light would come on intermittently. He wanted tha ... read more

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Customer Stories

Fairbanks Couple Appreciates NAPA Warranty at Simard Automotive

Fairbanks Couple Appreciates NAPA Warranty at Simard Automotive

Michelle and Bill are longtime customers of Simard Automotive. They own a Honda CRV and have had a recurring problem with a gas tank sensor. However, they know they can always count on the team at Simard Automotive for timely repairs, friendly service and honest automotive advice. Their recent review says it all. "Once again, we trusted Simard to help us and they exceeded expectations," say Michelle and Bill. "Honda CRVs have a consistent problem with a sensor in the gas tank. They warrantied their work and did not charge us for the new parts and labor." Since the original repairs performed at Simard Automotive were covered by the NAPA AutoCare Peace of Mind Warranty, we took care of the gas tank sensor issue for Michelle and Bill. Sometimes co ... read more

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Customer Stories

Simard Automotive Goes Above and Beyond for One Local Air Force Veteran

Simard Automotive Goes Above and Beyond for One Local Air Force Veteran

Ted is a retired U.S. Air Force veteran living in the Fairbanks, AK area. Recently, he was having problems with the heater in his Jeep Wrangler. This is not a good things in the middle of a cold Alaskan winter. He trusted the automotive experts at Simard Automotive to help with his heating/AC repairs. "My hats off to Simard Automotive for the utmost professionalism when it comes to auto care and repair," Ted says. "These guys did a top notch job restoring heat to my Jeep Wrangler when the temperatures dipped below 40." After Ted picked up his car, he began experiencing problems with the auto start feature on the ignition. He called Simard Automotive to let us know of the complication. Sometimes working on one electronic feature such as the heater/air conditione ... read more

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Customer Stories

Repeat Customer Gets Car Battery Replaced at Simard Automotive

Repeat Customer Gets Car Battery Replaced at Simard Automotive

Wallace is a longtime customer of Simard Automotive. He knows he can always trust the Fairbanks auto repair shop when he needs repairs or vehicle maintenance. Not long ago, we told you about his experience with a repair to his car's heater. Recently, Wallace revisited Simard Automotive after his battery died. "I recently discovered that my car battery had died and needed replacement," Wallace says. "After getting a jump-start, I dropped off my car at Simard Automotive for the work. From the looks of their parking lot, it appeared they already had plenty of business. But somehow they managed to squeeze me into their schedule for an appointment." Though we get walk-in customers all the time at Simard Automotive, it's never a bad idea to call ahead to schedule a ... read more

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Customer Stories
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