Customer Appreciates Detailed Inspection Report from Simard Automotive

Carolyn was concerned when the wrench icon light came on her car. In most modern vehicles, the wrench light usually means some general maintenance service is due. However, Carolyn wasn't sure why her light came on and she wanted to get to the bottom of it. She brought her car to several auto shops in Fairbanks, but none were able to give her a clear answer. They could turn it off, but it would just keep coming back on. Carolyn wasn't satisfied with the results until she took it to the automotive experts at Simard Automotive!

"Very happy that the tech was able to determine why my wrench light would not go off!" Carolyn says. "I really appreciate how thorough the mechanics and techs were in checking everything in my car. And the lady at the front desk letting me know the positives on it... It was in pretty good shape for 120,000 miles!"

After a thorough inspection and diagnostic testing, the team at Simard Automotive was ultimately able to determine the source of the issue. It turned out to be something fairly minor and Carolyn's car was in good shape otherwise. We recommended some minor services and sent her a full inspection report via e-mail. Our priority is making sure our customers know exactly what we find and what our repair/maintenance recommendations are. Then, you can make more informed decisions.

"I also really like getting an e-mail RE: my car," Carolyn adds. "Very professional and reflects the company's concern for their clients' safety. And I really appreciate seeing the name of the person who worked on my car! Thank you so much again."

It was our pleasure to help you out, Carolyn. We're glad you were finally able to get some clear answers and resolve your automotive issue. Thank you for sharing your feedback in your review!

If you are in need of automotive repairs, maintenance or a detailed inspection report, call Simard Automotive today. We have two shops in Fairbanks to serve you. Our Airport Shop on Aeronca Avenue can be reached at (855) 690-0889 and our Chevron Shop on Gaffney Road can be reached at (855) 639-5001. You can also book your service appointment online at any time.


Customer Stories
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