Joanny needed quite a bit of work done on her car. She knew there were several problems and some maintenance was likely overdue, as well. Joanny looked around and decided to bring her vehicle to the Fairbanks auto repair specialists at Simard Automotive. According to her recent online review, she was glad to have made that decision.
"We are so satisfied with the professional service that we received that we will definitely stay and highly recommend these mechanics," Joanny writes. "The customer service was exceptional."
Because Joanny didn't know exactly everything that was wrong with the vehicle, she had Simard Automotive run diagnostic tests and perform a thorough inspection. Our automotive technicians looked everything over carefully and produced a detailed inspection report. Some issues were major and urgent, while other problems were not quite as pressing. However, they were worth noting.
Our goal is to give our customers as much information and insight as possible. We provide thorough inspection reports and explanations. We're happy to answer any and all questions you have. That way, you can make informed decisions about how you want to proceed with your vehicle repairs and/or maintenance services. We never do any work without your full authorization.
"Maria and others were so explicit on every step they took, even sending an email with pictures describing the problems," Joanny adds. "I had never received updates like that from other places. They recommended the work based on the most urgent all the way down, and then we made our own decisions. They did exactly what we asked and they were so considerate in expediting the work."
Beyond just the inspection and recommendations, we aim to keep our customers informed throughout every step of the process. When the time comes to pick up your finished car from either of Simard Automotive's two Fairbanks shops, we promise there will never be any surprises. If something unexpected is encountered during the repair stage, we will contact you and let you know. Then, you can decide what you want us to do.
"We couldn't have been happier," Joanny concludes. "Perfect results and they also offered a warranty. We couldn't ask for more. They are the best."
Thank you, Joanny, for putting your faith in Simard Automotive and sharing your feedback online. We encourage all of our customers to write reviews because it helps us know what people think and enables us to keep improving our customer service standards.
If you need automotive repairs in the Fairbanks area, call Simard Automotive today at (855) 690-0889 (Aeronca Ave.) or (855) 639-5001 (Gaffney Rd.). You can also book your service appointment online.