Customer Gets Overheating Issues Resolved at Simard Automotive

Kathleen was getting very frustrated. Her car was overheating every once in awhile and it seemed to happen randomly. She took it to many different auto repair shops—from small shops to major car dealerships over the past three years. Repairs were made, but nothing seemed to permanently fix the issue. The car kept overheating from time to time and she didn't know what to do. Finally, she called Simard Automotive in Fairbanks, AK.

"This place is amazing," Kathleen writes in her recent online review. "I took it in to Simard Automotive and Brad took a look at it for me. He was able to tell me exactly what was wrong with it, the amount of time it would take to fix, and the cost."

Brad Davids has been one of Simard Automotive's leading service advisors for several years, and he certainly knows his stuff. Between his automotive knowledge and the expertise of the technicians in the shop, they were able to diagnose the problem in Kathleen's vehicle. It's amazing that so many other shops missed the problem, but that's sometimes how it goes. 

The Simard Automotive team was able to identify and repair the problem so that Kathleen wouldn't experience any more random overheating. The repairs were backed by our 36-month/36,000-mile NAPA AutoCare Peace of Mind Warranty, so the customer is covered in case any further issues arise.

"When it came time to pick the car up, he was extremely helpful in accommodating my time constraints as I live and work about 100 miles away," Kathleen adds. "I will be bringing my truck in for routine maintenance shortly. You guys did an awesome job on the car."

Thank you, Kathleen, for putting your trust in Simard Automotive and we are glad everything worked out with your car. We'll be here to help with all your automotive needs in the future.

If you are in the Fairbanks area and are in need of automotive repairs or maintenance services, count on Simard Automotive for professional service with a personal touch. Call today at (855) 690-0889 (Aeronca Ave.) or (855) 639-5001 (Gaffney Rd.). Or, schedule your service appointment online.


Customer Stories
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