Customer Praises A++ Communication at Simard Automotive

Jacqueline has an older car that has been through a lot. That's pretty common here in Alaska. It has been worked on quite a bit over the years and has kind of been "pieced together" as repairs have been needed. Yet, it's been a dependable vehicle for her. Unfortunately, it broke down recently and Jacqueline knew she had to turn to some local automotive experts to get the job done right.

"A friend of mine recommended Simard and I have nothing but good things to say about them," Jacqueline says in her recent Google review. "They were prompt, courteous, helpful and above and beyond when it came to getting my car back on the road within my budget. It runs even better than it did before it broke down now and I am so grateful."

Needless to say, there were quite a few issues with the car that were uncovered once the Simard Automotive technicians performed a full inspection. We were able to determine the original source of the breakdown while also identifying a number of other things that needed attention. Some were urgent while others were less vital, so we detailed everything in a thorough inspection report and presented that to Jacqueline. 

"I am also very impressed with the paperwork they returned to me," Jacqueline adds. "It had photos of my actual parts and descriptions to what they were referencing. Lastly, I am MOST appreciative of the staff calling me back and not doing anything to my car until they called and talk to me about it first. Not only that but when I couldn't afford to pay for another very important piece, they ate the cost and made things happen for me."

As Jacqueline describes, we never perform additional automotive repair or maintenance services unless our customers authorize the work first. This is why we provide such detailed inspection reports and make sure to offer accurate price estimates for parts and labor. That way, people can make informed decisions before any further work is done.

"For all these things, this will be where I take my car—because honestly, they did the thing we all want," Jacqueline concludes. "Good communication, flexible pricing and honest work. A++ guys!"

Thank you Jacqueline, for sharing such a wonderful and thoughtful review. We appreciate your business and we are glad to hear that we earned your trust.

Whether you know what's wrong with your vehicle or need an inspection to determine the problems, Simard Automotive has you covered. We're here to help with all your Fairbanks auto repair and maintenance needs. Call either of our two local shops today at (855) 690-0889 (Aeronca Ave.—Airport Shop) or (855) 639-5001 (Gaffney Rd.—Chevron Shop). Or, you can also book your service appointment online.


Customer Stories
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