The heater in Wallace's car was malfunctioning and he needed repairs as soon as possible. He also knew that he was due for some other maintenance services and minor repairs. After doing his research on Fairbanks area automotive shops, Wallace decided to trust his car with the team at Simard Automotive.
"I had an urgent need for my car heater to be repaired. Also, an oil change was due," Wallace writes in his recent online review. "Those issues were given prompt attention. There were also lower-priority matters, such as a rattling noise coming from the exhaust, a power steering leak, front brake repair and more work regarding enhancing the car heater for maximum output."
After talking with Wallace and spending time inspecting his vehicle, the Service Advisors at Simard Automotive understood he was not in a position to take care of all the necessary repairs at once. Therefore, we worked with him to put together a priority list and quote him out on the different services he needed. On his first visit, our technicians took care of the heater/AC repairs and the oil change that was due.
Then, we mapped out recommendations and estimates for the remaining repairs for him to take care of in the future. Some things were more urgent than others, so it was a matter of prioritizing the repairs and letting him know exactly what needed to be done along with what it would cost.
"An appointment was scheduled for those concerns, within a few weeks of my first one—at my convenience," Wallace adds. "I felt that I was treated more than fair, and was even given a discount/promotion on my first bill. The Simard team has earned my respect and loyalty through their expertise in handling my car maintenance and repair."
Thank you, Wallace, for sharing your feedback and we were happy to help with all the repairs you needed for your vehicle. We're here any time you need additional repairs or preventative maintenance services.
That goes for everyone in the Fairbanks area. Simard Automotive is the name to trust when it comes to automotive repairs and maintenance. Call us today at one of our two local shops: (855) 690-0889 for the Aeronca Avenue location or (855) 639-5001 for the Gaffney Road location. If you prefer, you can also schedule an appointment online.