Ford Explorer Owner Experiences "Exceptional Service" at Simard Automotive

Clay needed some work done on his Ford Explorer Sport Trac, so he did his research on auto repair shops in the Fairbanks area. Ultimately, he decided to bring his vehicle to Simard Automotive and he was glad he made this choice. Clay recently took the time to write a review of his service experience.

"This was the 1st visit for our Ford Explorer Sport Trac," Clay writes. "Cat [Pottschmidt] the service writer was beyond helpful and communicated with me as to an estimate, and drilled down to what I really wanted done and what I was willing to spend."

The most important step of any automotive repair job we take on at Simard Automotive is to get the customer's consent before the work is completed. Oftentimes, it starts with an inspection of the vehicle or, in Clay's case, a thorough conversation over the phone with one of our Service Advisors. Then, we can get an idea of the specific repairs that need to be made while also making sure to stay within a customer's budget.

Through inspection and communication, our team can determine which automotive repairs are most urgent and which can wait. Basically, all repair recommendations can be prioritized. This information is then given to the customer and explained in detail, so they can make informed decisions about how they want to move forward.

"On the day of the appointment, I was pleasantly surprised to see an e-mail later in the day showing all the work that was done and recommendations for future work," Clay adds. "I was more than surprised to see how reasonable the price was."

Customer satisfaction is always the top priority at Simard Automotive. From the initial assessment process to communication throughout the job, we strive to keep our customers in the loop and completely informed of everything they need to know about the status of their car and any work that is or needs to be performed. 

"Exceptional service and I highly recommend Simard Automotive," concludes Clay.

Thank you, Clay, for sharing your feedback and the Simard Automotive team will be here to help whenever you need repairs or maintenance work done on your Suburban or any other vehicle you own.

For all vehicle owners in the Fairbanks area, know you can count on Simard Automotive any time you want quality auto repairs with an honest approach to customer service. Call one of our shops today at (855) 690-0889 (Aeronca Avenue) or (855) 639-5001 (Gaffney Road). Or, schedule your next service appointment online.


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