Simard Automotive has been a part of the Fairbanks community for more than 20 years. Owner Michael Simard opened his first local auto shop in 1997 and now we have two family-owned shops in town to better serve our customers. After all, customer service is always our number one priority. It's what drives our entire team to be its best each and every day.
The Cornerstones of Customer Service
It all starts with a commitment to treating people the way they deserve to be treated. We understand that you are trusting us to provide expert automotive advice and professional repair/maintenance services. That's why our auto repair technicians are so thorough and detailed when it comes to performing inspections and running diagnostic tests. This allows us to get to the root of any automotive problem before we can make accurate repair recommendations.
Answering Your Questions
Then, our service advisors are here to answer any questions you have and walk you through the process. They are happy to explain what work needs to be done to your vehicle, as well as how long it will take and what the costs will be. It's a level of communication built on trust and honesty. Ultimately, you will be able to make informed decisions about your vehicle throughout the process. If something comes up that wasn't found in the initial inspection, our team will let you know and get your authorization before any additional work is performed. We are never here to "upsell" you on unnecessary repairs or make the process more complicated than it needs to be. We are simply going to tell it like it is, so you know exactly what's going on while your car, truck, SUV or van is in one of our shops.
The Local Auto Shop You Can Trust
At Simard Automotive, you can always expect friendly service from a family-owned business. We have strong ties to the Fairbanks community and a reputation for quality service that we take great pride in. If you have automotive needs, we're here to help!
Call Simard Automotive today at (855) 690-0889 (Aeronca Avenue Shop) or (855) 639-5001 (Gaffney Road Shop). Or, you can also easily schedule your next service appointment online.