Aloria was getting ready to move with her family's military change of station away from Fairbanks. However, she knew her Jeep was not fit to travel just yet. That's why she turned to the auto repair specialists at Simard Automotive's Airport shop on Aeronca Avenue to get it all fixed up and ready to ship.
"Justin at the Airport location has had my full trust through this entire journey of getting my Jeep repaired," Aloria writes in her recent Google review. "He dealt with my warranty company on numerous occasions to make sure I was getting what I deserved from them."
The first thing we did once the Jeep was in the Simard Automotive shop was to perform a thorough 30-point inspection. We basically look at everything from bumper to bumper. Then, we can present our findings to the customer in a detailed vehicle inspection report.
In Aloria's case, the Jeep had quite a few issues that needed to be addressed. Justin from our service team walked her through all the repair recommendations and kept her informed throughout the process. Aloria and her family actually moved while the Jeep was still in our shop, but the communication remained strong until all the work was completed.
"During my Jeep repairs, Justin has done everything in his power to get those repairs done in a timely fashion," Aloria adds, "so that I can have my Jeep back in my possession as soon as possible."
Thank you, Aloria, for sharing your story and we are glad everything worked out with your Jeep. We hope all is going well at your new station!
For anyone in the Fairbanks area who needs automotive repairs, vehicle inspections or preventative maintenance services, call Simard Automotive today at (855) 690-0889 (Airport - Aeronca Ave.) or (855) 639-5001 (Chevron - Gaffney Rd.). You can also schedule an appointment at either shop using this convenient link.