Michael is a longtime customer of Simard Automotive. There is no other shop in Fairbanks he would rather take any of his vehicles to. He is such a happy customer that he recently shared his story on our website's Reviews page, the Simard Automotive Facebook page and on Google.
"I really like that whatever I ask Simard to fix, it gets fixed," Michael says in his online reviews. "The biggest reason I take my vehicles here is because they are trustworthy."
On a recent visit to Simard Automotive for preventative maintenance, one of our technicians noticed that one of Michael's brake lights was out. We recommended he have it replaced while at the shop. As long as we have the new bulb in stock, most brake lights are easy to replace. Since Michael is a loyal customer, we just quoted him the wholesale cost of the bulb. There was no sense in charging for extra labor since his vehicle was already being worked on.
Unfortunately, we didn't realize that Michael's particular vehicle was a little trickier than most. The brake light wasn't so easy to replace. "I found out that it was a very difficult light to replace and exceeded their estimated time and costs," Michael adds. "However, they honored their word and charged me the original agreed price."
Unexpected things happen in the auto repair industry, but our word is very important to us at Simard Automotive. We want to make sure our customers are taken care of and informed every step of the way, even if the news isn't always good. In Michael's case, it was a relatively minor surprise that we encountered and we were happy to honor the original price estimate even though the labor time was much more than initially expected.
"My Service Advisor, Cat, is always very friendly, professional and informative," Michael concludes. "She is a true asset to the Simard team. I always feel at ease knowing my vechiles are in expert hands. Plus, the complimentary coffee is delicious!"
Michael's feedback exemplifies the approach to customer service that drives everyone at both of Simard Automotive's auto repair shops in Fairbanks. It's all about treating customers the way they deserve to be treated, while providing the information and insight they need to make sound repair decisions.
If you have been a Simard Automotive customer, we encourage you to share your own feedback on any online review site. Hearing honest reviews from our customers keeps us focused on providing the highest standards of service around.
If your car, truck or other vehicle is in need of repair or preventative maintenance, you can always count on the team at Simard Automotive to get the job done right with professional expertise and personal care. Call us today at (855) 690-0889 (Aeronca Ave. shop) or (855)-639-5001 (Gaffney Rd. shop). Or, schedule your next service appointment online.