Wallace is a longtime customer of Simard Automotive. In fact, we've featured him before on our blog! He recently visited one of our Fairbanks auto shops again for more automotive repairs. This time, he was experiencing some drivetrain issues that he wanted to get addressed by our professional auto technicians. Here is what Wallace said in his latest online review:
"I recently drove to Simard Automotive to have repair work done on my car," Wallace writes. "A shaft seal was replaced, since it was in danger of leaking onto one of the wheels/brakes. The mechanic also noted that there were worn ball joints, but that repair was not urgent. It was recommended that I bring the car back in May for replacement of the ball joints."
At Simard Automotive, we believe in telling it like it is and letting our customers know exactly what we find during the inspection phase. If a problem is urgent, we will let you know. If it is something that can wait, but is still worth noting as a future issue to deal with, we'll give you our honest, professional advice on when you might want to address it.
Wallace decided to proceed with having our team replace the worn shaft seal, which was the immediate concern. We're sure we'll see him back at the shop around May for the ball joint replacement. He has always been one of our best customers and he knows he can trust the professional guidance of our experienced mechanics.
"I got my car back within a day of dropping it off," Wallace adds. "It felt good to hear that no damage was done to the brakes by the leaking shaft seal, since that repair was done in time to prevent other problems with my car."
Wallace, as always, thank you for the kind words and for putting your trust in Simard Automotive all these years!
For anyone in the Fairbanks area in need of automotive maintenance or repair services, call either of our two local auto shops. Our Airport Shop on Aeronca Avenue can be reached at (855) 690-0889 and our Chevron Shop on Gaffney Road can be called at (855) 639-5001. You can also schedule your appointment online.