Marilyn works in the medical field and depends on her truck to get her to and from work every day. Unfortunately, she noticed a power steering fluid leak and knew it needed to be repaired as soon as possible. Marilyn reached out to Simard Automotive for help, and our team came through for her.
"The staff was great, especially given the current situation with COVID-19," Marilyn says. "They spoke with me and made an appointment to have my truck looked at. I knew that I was leaking power steering fluid, and I explained that I worked in the medical field and had only 1 vehicle."
Calling ahead or visiting our website to make an appointment at Simard Automotive is always a good idea, especially these days as we want to practice better social distancing and avoid large crowds and backups at our shops whenever possible. Marilyn let us know her situation and we did our best to accommodate her busy schedule. She dropped off her truck to be inspected and repaired, and we were able to get the vehicle back on the road the same day.
After our automotive technicians inspected her truck, we provided Marilyn an inspection report that outlined our findings, provided pictures and the recommended the necessary auto repair services. She gave us the go ahead to fix the issues and our team made sure the job was done right as they always do.
"Everything I was told, the staff held true to their word," Marilyn adds. "It was great. They even gave me pictures of my inspection. It was so thoughtful and helpful."
Thank you, Marilyn, for putting your trust in the team at Simard Automotive and for all your work in the medical field during these crazy times. We would like to thank all first responders, medical workers and volunteers in Fairbanks and throughout Alaska. Even though our state hasn't been hit quite as hard as others, we still want to express our gratitude to anyone out there working hard and making a positive difference.
If you are in need of automotive repairs or maintenance in Fairbanks, call Simard Automotive today. We have two local shops to serve you: (855) 690-0889 (Airport Shop on Aeronca Ave.) and (855) 639-5001 (Chevron Shop on Gaffney Rd.). You can also pre-schedule your appointment online.