Traci drives a 2015 Toyota RAV4. It's been a reliable vehicle for her over the years, but it had been having consistent brake issues for the past year. She took it to the dealer multiple times to get it fixed. Unfortunately, nothing they did seemed to resolve the brake problems. That's when Traci figured it was a good idea to shop around and get a different professional opinion. After doing her research on the best independent auto shops in Fairbanks, she decided to take her RAV4 to Simard Automotive.
"Simard Automotive for the win!" Traci says in her recent online review. "After the Toyota dealer refused to consider a Toyota Technical Bulletin specifically for RAV4s, I called Simard Automotive. Service Advisor, Justin, listened to my concerns and fit me in within a few days of my call."
Once the vehicle was in the Simard Automotive shop, our expert auto technicians performed a complete brake inspection and ran various tests to determine the specific source of the problem. Before long, they were able to figure out what the issues were and recommend the necessary repairs. After Traci gave her authorization to complete the work, our team did what they do best. We got the RAV4's brakes professionally and properly fixed so that Traci could get back on the road safely. She was grateful to finally have some peace of mind after a year of frustration with the dealership.
"From beginning to end, the service was friendly and professional," Traci adds. "I have recommended Simard Automotive to my family members, and many have moved their automotive service to Simard Automotive. I will continue to use and recommend this exceptional repair dealer to anyone who wants and expects good customer service and skillful repairs."
Traci, thank you for putting your trust in the team at Simard Automotive and for taking the time to write such a thoughtful and detailed review. Hearing feedback from our customers is what drives us to keep providing the best customer service possible. We encourage anyone who has been to Simard Automotive recently to share their thoughts on their favorite review site or social media platform.
If you are in the Fairbanks area and are in need of automotive repair or maintenance services, please call either of Simard Automotive's two local shops today. Our Airport Shop is located on Aeronca Avenue and can be reached at (855) 690-0889. Our Chevron Shop is located on Gaffney Road and can be reached at (855) 639-5001. You can also conveniently book your service appointment online by clicking here.