Tim recently visited Simard Automotive to get an oil change and a general check up on his car. He understands the importance of preventative maintenance and wanted to make sure his vehicle was in good shape.
After initial inspection and some diagnostic testing, our technicians uncovered a handful of minor issues that were worth noting. We let the customer know our findings and our repair recommendations. Fortunately for Tim, several of the repairs were already covered by an existing warranty.
"Went in for an oil change and Simard gave us a diagnostic as part of the service," Tim says. "We were able to use our warranty and get our repairs fixed for issues wrong with our vehicle. The customer service was outstanding. The technician took care of calling the warranty and letting us know what was covered."
At Simard Automotive, we take pride in being as thorough as possible. From the initial inspection and diagnostics to detailed repair recommendations, we believe in covering every detail and letting our customers know exactly what we find. Then, we are going to explore every option to make sure the repairs are done right and any concerns are addressed.
In Tim's case, the warranty covered some of the repairs that were needed. Our service team contacted the warranty company on his behalf and took care of those details. Then, we were able to let Tim know what was covered by his existing warranty (and what wasn't) before he made any final decisions. We give our customers all the information they need before they approve any additional work do be done in our shops.
"Communication was clear and pricing was extremely reasonable," adds Tim. "We will continue to use Simard going forward."
Thank you, Tim, for sharing your feedback. We encourage all of our customers to write reviews and post ratings, which helps our team see how they're doing and keep pushing to provide the best service around.
For all your Fairbanks auto repair needs, count on Simard Automotive. Call either of our two local shops today at (855) 690-0889 (Aeronca Ave.) or (855) 639-5001 (Gaffney Rd.), or schedule your service appointment online.