Austin needed to ship his truck down to the lower 48. Unfortunately, he could not get his final inspection approval because there was an issue with the brakes. Not sure what to do, he called Simard Automotive in Fairbanks for help. We took care of the rest.
"Simard Automotive is by far the best customer service experience in Alaska!" says Austin. "Not only did Simard cost me nearly $300 less than another mechanic in town estimated he would charge, but they also too my vehicle through the entire shipping process so I could depart on time and make it in time for my next job."
At Simard Automotive, we aren't afraid to go the extra mile to help our customers. We might not always go to the extent that we did for Austin, but his situation was tough and we did what we could to help with the inspection and shipping process. Customer service is very important to our entire team. We believe in treating people right, whether we're performing routine maintenance or major automotive repairs.
"The whole process of Simard taking control of my truck was led by Brad [Davids, Service Advisor], who made one of the most hectic and stressful situations in my life essentially disappear," adds Austin. "I can't speak highly enough of Brad and the whole team at Simard for the incredible job they did at repairing my truck and shipping it to the lower 48!"
Thank you, Austin, for sharing your story on our Reviews page and we are glad you and your truck made it down south in time for your next job.
For anyone in the Fairbanks area needing auto repairs or maintenance, call the friendly and helpful team at Simard Automotive. We have two locations in Fairbanks to serve you: 5200 Aeronca Ave. - (855) 690-0889 and 768 Gaffney Rd. - (855) 639-5001. Or, you can also schedule your service appointment online.