Patty owns a Volkswagen and has been frustrated with other auto repair shops in Fairbanks who have less experience in dealing with German and other European cars. When she found Simard Automotive, she was relieved to know there was someone in town who could handle the maintenance and repair needs of her beloved VW.
Recently, Patty was having automotive problems and she brought it to Simard Automotive for an inspection and repairs. Some vehicle issues are simpler to diagnose than others. In her case, our technicians had to dig a little deeper to find out exactly what was wrong. Thankfully, our team is extremely skilled and knowledgeable, which allowed them to figure out the problem and get it promptly repaired.
"Simard figured out a problem that was not immediately apparent and they were able to take care of it with minimal downtime," Patty says. "Justin did an excellent job of communicating what was wrong and explaining how they were certain they had the problem correctly diagnosed."
Communication and education are cornerstones of our service approach at Simard Automotive. It's important that we take the time to walk our customers through our inspection findings and explain the recommended repairs. That way, you know exactly what is wrong and exactly what needs to be done to repair it. Then, you can make more informed auto maintenance and repair decisions as a vehicle owner.
"It is not easy to get VW service in Fairbanks, and I am so appreciative that Simard does it!" Patty adds. "I am certain no other shop in town would have given me such fast and excellent service."
Patty, thank you for sharing your story and we're glad we were able to resolve your VW's repair issues. Just know you can always count on Simard Automotive for any repair or maintenance services you require.
The same goes for anyone in the Fairbanks area in need of a trustworthy and experienced automotive repair shop. Count on Simard Automotive for your auto repair and preventative maintenance needs. Call either of our two Fairbanks shops today at (855) 690-0889 (Aeronca Ave.) or (855) 639-5001 (Gaffney Rd.). Or, you can easily book your service appointment online.