I had an urgent need for my car-heater to be repaired. Also an oil-change was due. Those issues were given prompt attention. There were also lower priority matters, such as a rattling noise coming from the exhaust area of the car, a power-steering leak , front brakes repair and more work regarding enhancing the car-heater for maximum output. An appointment was scheduled for those concerns, within a few weeks of my first one- at my convenience. I felt that I was treated more than fair- even given a discount/promotion on my first bill. The Simard Team have earned my respect and loyalty, through their expertise in handling my car maintenance and repair.