I recently made an appointment for an oil-change for my car. I asked to arrange for a Friday appointment, as that day would be my day off from work. Furthermore, I asked for a late afternoon pickup of my car, after the oil-change was done. My requests were granted. Additionally, a tire-rotation was completed on my car, as the mileage was coming due for it. And that was done for free, since I purchased the set of tires through Simards.