I was referred to Simard automotive by my Insurance agency's office and by my realtor's office, as they all take their cars here. I made an appointment to have my car checked to make sure it was winterized properly. I showed them the itemized invoice of what I had done previously, and they stated that my previous mechanic did a great job, but they recommended one more heater to make it complete. They checked the tires, fluids and did an overall "Ready for AK" check. Everyone I dealt with showed integrity and honesty, and they truly understand customer service. Courteous, professional service, I give them 5 stars.