Fairbanks Auto Repair

I brought my Subaru in for an oil change. I was promptly greeted and 99% of the paperwork was already filled out. I went upstairs to the waiting area and before I knew it, I was being informed that I was ready to go! All in all, I was there for about 45 minutes from the time I walked through the door coming in until the time I was walking through the door on my way out. The folks who I dealt with were very friendly and professional and extremely courteous. I'm handicapped and they went as far as offering to allow me to sit downstairs rather than having to climb upstairs to the waiting area. They didn't have to, but they did. I hate having to get work done on my car, just like anyone else but the folks here do everything they can to take out some of the sting!

Good time management, very nice and thorough with inspection.

Great service, accurate estimated, finished exactly as scheduled

My car is an older model and I have taken it to Simard for many years. They have been very accommodating, kind and helpful . They will do everything they can to help keep your car running and in tip-top shape. The shop is near the airport, so if you are flying out of town it's easy to leave it so they can do the work while you are gone. They are a top notch shop with top notch employees.

Great service and fast.

My wife and I were very impressed with our experience here. Being military, it can be very hard and intimidating trying to find a repair and service shop that is honest and does quality work. Not going to lie, unfortunately many shops seem to take advantage of military. My wife grew up in North Pole and remembered coming here with her parents long ago so we thought we would give it a try. We both were nervous and skeptical but I found Simard to be very thorough with keeping me informed and explaining everything up front. They took the time to actually talk to me and treated us like we mattered even tho the shop was very busy. I can't tell you how much we both appreciate that.

Alexis is amazing! Great customer service and friendly attitude worthy of repeat business. Will definitely be back when we need something else done.

Great people. Great communication. Great service.

Excellent customer service. A detailed report was provided with verbal explanation of the work needed. They even called after we left the shop to let us know we had left a valuable coupon on their counter and they had saved it for us to use on our next service.

I was pleased with my service at your business.