I brought my Subaru in for an oil change. I was promptly greeted and 99% of the paperwork was already filled out. I went upstairs to the waiting area and before I knew it, I was being informed that I was ready to go! All in all, I was there for about 45 minutes from the time I walked through the door coming in until the time I was walking through the door on my way out. The folks who I dealt with were very friendly and professional and extremely courteous. I'm handicapped and they went as far as offering to allow me to sit downstairs rather than having to climb upstairs to the waiting area. They didn't have to, but they did. I hate having to get work done on my car, just like anyone else but the folks here do everything they can to take out some of the sting!