Welcome to Simard Automotive
Auto Repair in Fairbanks, Alaska!
The Simard Automotive Vision
At Simard Automotive it is our mission to provide the most complete and comprehensive automotive service for customers in Fairbanks and surrounding areas, from transmission repairs to oil changes (and everything inbetween!) we have you covered. We will accomplish this by spending quality time with every customer to clearly understand their specific maintenance and repair needs, and to make personal recommendations for service based on what we know will work best for each customer based on our experience in the harsh Interior Alaska climate.
By hiring the best employees, equipping them with the best tools, technology and information, continually training them to achieve the highest level of competency in their chosen profession and holding them to the highest standard, we will achieve the highest level of quality automotive service available anywhere in the state.
We will work diligently to provide the communication, convenience and quality that our customers deserve and stand behind our work with a 100% satisfaction guarantee.
We will treat our employees and customers with the highest respect, and strive to provide an atmosphere of professionalism, trust and mutual respect.
We will take the quality time needed to be sure of the client’s needs.
Ask the client what expectations they have at the time of write up.
Inspect using the highest quality inspection procedures and forms.
Perform personal Arctic Enhanced priority based estimate.
Educate the client based on personal needs, budget and driving habits.
Always ask if we can perform, estimate, schedule or defer the work needed.
Ensure quality control and comfortable environment.
Ensure retention is maintained though pro-active follow-up.
Simard helped me to feel good about the repairs because it was explained in a professional way, and I was not coerced into having unnecessary repair work.
I have been living in Fairbanks for over 12 years now, and this is hands down the best repair center I have been to.
The front office workers were super friendly, my truck was always taken care of right away, you could tell they put customers first!