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Aeronca

907-451-9529

5200 Aeronca Ave,
Fairbanks, AK 99709

Gaffney

907-456-4606

768 Gaffney Rd,
Fairbanks AK 99701

Cushman

907-452-4796

2560 S Cushman St,
Fairbanks, AK 99701

Illinois

907-452-3488

333 Illinois St,
Fairbanks, AK 99701

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You Can Count On Our

Proven Process

A Look At

Our Process

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At Simard Automotive, we know that quality auto repair is about more than just fixing what’s broken—it’s about giving every customer a clear, consistent, and trustworthy experience. That’s why we developed our Proven Process, a step-by-step approach designed to take the stress out of car care. From the moment you walk through our doors until long after you leave, we make sure you feel heard, informed, and confident about every decision.

1. Warm
Welcome

We hear your concern — it’s your turn to be heard.

  • Respectful greeting: You’re welcomed with full attention, not rushed or ignored.
  • We listen first: We ask the right questions and truly listen to your concerns.
  • No pressure just help: You’ll get honest advice, never a sales pitch.
  • Flexible scheduling: We work around your life — from slope shifts to weekend hauls.
  • Trust starts here: You’re our neighbor, not a number.

2. Arctic
Service Plan

Arctic wear runs deep — we spot it before the price gets steep

  • Early detection: Cold starts, heater failures, and idling wear out systems before warning lights ever show.
  • Tailored inspection: Choose a free 30-point check or purchase our comprehensive deep 75-point Arctic dive.
  • Transparent photo documentation: We show you what we find — with clear notes and real explanations from qualified professionals.
  • Prevention-focused: Every Detail Counts—For Your Safety, Your Car, and Your Budget.

3. Educate &
Empower

We guide, you decide — with full transparency by your side.

  • You stay in control: Detailed explanation of your car’s needs allow you to decide how to best protect your investment.
  • Personalized advice: Based on how and where you drive — Interior, South, or off-grid.
  • No surprises: You leave knowing exactly what’s going on and what’s next

4. Personalized
Plan

Drive it your way — we’ll plan it your way

  • Customized for your lifestyle: From family vans to fleet trucks — we adjust to your needs.
  • No Surprises: You get clear pricing and timelines — always upfront.
  • Financing options: Preparedness shouldn’t be out of reach. We help you stay ready.
  • You choose the plan: We offer the options. You decide what fits.

5. Expert Repairs,
Done Right

No shortcuts that fail – we build Arctic-tough repairs

  • Arctic-trained techs: ASE Certified and experienced in cold-weather failures.
  • Repairs that last: We fix it right the first time — no shortcuts, no comebacks.
  • Quality-checked work: Every repair is verified before we hand it back.
  • Built for your reality: We live here, too: From battery drains to block heaters, we know what breaks — and how to prevent it.

6. Clear Delivery
& Real Value

Before you go, you’ll know.

  • Review every step: We explain what was done, why it matters, and what’s next.
  • No surprises at checkout: Everything is reviewed with you before payment.
  • More than just a fix: You get loyalty rewards, free oil changes, roadside assistance, and more.
  • Support that continues: Our service doesn’t end when you leave.

7. Long-Term
Partner

It’s not just repair — it’s a relationship we share

  • Nationwide warranty coverage: Most repairs are backed by our 3-Year / 36,000-Mile Warranty, giving you confidence wherever you go.
  • Ongoing support: We follow up, check in, and remind you of what’s next.
  • Million Mile Guarantee: Follow our Arctic Maintenance Plan and qualify for up to $32,000 in protection for your engine, transmission, fuel, and cooling systems.
  • Local experts, ready to grow with you: Serving Fairbanks, Anchorage, Eagle River and building across Alaska.
  • Confidence for the long haul: We’re in it for every mile ahead.
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Our Proven Process isn’t just a checklist—it’s a commitment to doing things the right way, every time. By focusing on communication, transparency, and long-term care, we’re here to give you more than repairs; we’re here to build trust that lasts for miles. Whether it’s your first visit or you’ve been with us for years, you can count on Simard Automotive to deliver service that’s as dependable as the vehicles we care for.

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