5

I recently made an appointment for an oil-change for my car. I asked to arrange for a Friday appointment, as that day would be my day off from work. Furthermore, I asked for a late afternoon pickup of my car, after the oil-change was done. My requests were granted. Additionally, a tire-rotation was completed on my car, as the mileage was coming due for it. And that was done for free, since I purchased the set of tires through Simards.

5

These guys will take care of you to the best of their abilities. Great diagnostic technicians. Happy fast friendly customer service. The business owner genuinely cares about customers and their experience. If you are looking for a great shop to take your vehicle to this is the place.

5

Justin and his team stayed in touch with me as the cold weather depleted the towing services and delayed my appointment by five days. They understood and when my truck was delivered they turned it around in about 24 hours. Great service, great communication! Thanks again. Ed

5

Wow! What a weekend. We thought we were prepared for the -40 North but had no clue. We have two little kids (4&6) and were only suppose to be in Fairbanks for a 3 day weekend. Our car froze the first night, and would not start in the morning with many attempts. After calling every shop online, Maria understood the urgency to get us back on the road home (She is a Saint). Maria helped walk us through getting the car to their shop and let us know we were a priority due to circumstance. She had her team try and warm the car and when they realized it involved the starter too, Mike the owner came in on a Saturday to get us home. I feel bad for taking priority but Mike understood this was going to take several plane tickets and trips to get this car home if otherwise. This is a stand up group of amazing people that put others first! I highly recommend!

5

Expensive, but the customer service and quality of my interaction was stellar!

5

Went in for an oil change and Simard gave us a diagnostic as part of the service. We were able to use our warranty and get our repairs fixed for issues wrong with our vehicle. The customer service is outstanding. The technician took care of calling the warranty and letting us know what was covered. Communication was clear and pricing was extremely reasonable. We will continue to use Simard going forward.

5

always know my car is well taken care of.

5

Great customer service and knowledgable staff. They explain everything clearly. Always have a great experience here.

5

Great customer service. They explained and showed all that was done to the vehicle. Real people who care about their customers.

5

Everything went smooth. Friendly staff as usual.

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